Terms & Conditions

Wholesale Trade Only

All accounts must have a city or county privilege license and have a state tax certificate to operate as a retailer / reseller of our merchandise. At ILLUME’s full discretion, other businesses with a state tax certificate, may be approved on a case by case basis. 

All new account registrations are reviewed to ensure that retailers are a good fit with ILLUME and subject to approval according to ILLUME’s discretion. ILLUME reserves the right to refuse any resellers request to sell or display our products at any time.

Retailers cannot offer any ILLUME products on any third-party website, including but not limited to: Amazon, Ebay, Walmart.com. All websites and online marketplace stores will be checked by ILLUME.  ILLUME reserves the right to refuse any resellers request to sell or display our products at any time. Retailers engaging in unapproved use of third-party websites are in violation of this policy and are subject to their account being terminated or suspended.

Terms of Sale

Payments can be made via MasterCard, Visa, and American Express; Advance Payment; Net 30 with approved credit –1.5% per month late charge subject to applicable state laws. We do not accept C.O.D. shipments. Orders may be subject to cancellation if credit application or payment information can not be obtained by ILLUME after several contacts, up to the time of planned ship date. Order cancellations at the request of the customer must be submitted in written format via fax or email.

Customers may apply for Net30 terms by completing both pages of this New Customer Application. Please be sure to sign the application and email it to illumecustomerservice@creativecoop.com. or fax it to: 901-531-8470


All prices and minimums are subject to change without notice. All items ordered under the minimum unit or not in appropriate multiples will be adjusted to the next multiple.

The following minimums apply to all customers:

  • Minimum opening order: $500
  • Minimum truck order: $500
  • Minimum reorder: $150

Shipping & Backorders

For details on our shipping & backorder policies please see:  Shipping & Backorder Policy

Order Changes

We are committed to shipping your order on-time with the highest possible fill rate. To ensure this happens we are unable to accept order changes, including item cancellations or quantity adjustments one week prior to the order ship date.

We are sorry for any inconvenience this might cause and we appreciate your understanding.


For details on our return policies please see:  Returns Policy


Please contact our Customer Service Department at 888.245.5863. Office hours are Monday through Friday, 8am to 4:30pm central.

Web Accessibility Statement

ILLUME is committed to making its online presence, wholesale.illumecandles.com, as accessible as possible for everyone, regardless of technology or ability. We are currently reviewing all aspects of our website and are actively working to ensure that the existing site and our future online activities meet appropriate guidelines and standards on web accessibility issues.

We regularly run website scans to continually optimize website accessibility internally and engage a third-party vendor to conduct an accessibility audit of our websites and provide us with specific recommendations that will assist us in ensuring that our Web presence is in conformance with current guidelines on a quarterly schedule.

If you experience any difficulty in accessing any part of this website, please feel free to call us at 866-323-2264 or email us at illumecustomerservice@creativecoop.com. We will work with you to provide the information, item, or transaction you seek through an alternative communication method – phone call, in-person sales rep visit, etc.